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Frequently Asked Questions

How do I get my specialty medication filled through CuraScript?

You may call our toll free number and speak to one of our patient care coordinators.  They will take some basic information from you, including your address, your doctor’s name and telephone number, the name of the medication, and your insurance information.  You may also have your doctor call in or fax your prescription.

Toll-free (for Express Scripts drug card patients)  866.848.9870
Toll Free (for all other patients)  888.773.7376 
or  
Fax  888.773.7386 

What are your hours of operation?

Monday thru Friday     8:00 am to 9:00 pm ET
Saturday                      9:00 am to 1:00 pm ET

Where do I mail my payments?

CuraScript, Inc.
P.O. Box 99724
Chicago, IL  60696

How is my medication delivered?

CuraScript ships medications to all 50 states via FedEx, UPS, or USPS express shipping.  We call patients before each delivery to validate address information and can change shipping information when necessary.  We are also able to ship to a variety of alternate addresses, for example, a physician’s office, FedEx facility, or to another family member’s address.

Many specialty medications have specific stability requirements or unique handling requirements around temperature sensitivity as outlined in manufacturer guidelines.  Temperature-controlled medications are shipped in specialized packaging containers via overnight delivery. 

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