Effective Oct. 1, 2009

CuraScript SD Specialty Distribution (CuraScript SD) requires a Return Goods Authorization (RGA) form for products to be returned. An RGA form can be obtained by calling the Customer Service Department at 877.599.7748 or by using www.curascriptonline.com. All products must be returned to CuraScript SD within 30 days of RGA request; products received without an RGA will not be accepted and will be destroyed. RGA documentation must match lot numbers of returned products*.

Products Eligible for Return
Only products purchased from CuraScript SD within 180 days will be eligible for return. All products returned must be in the original package (unopened, unmarked, and in original containers) and stored and shipped in compliance with PDMA guidelines to be eligible for credit. CuraScript SD reserves the right to determine the eligibility of product to be returned for credit; a 20% return processing fee may apply.

Shipping Errors or Damages
The CuraScript SD Customer Service Department must be notified on the same day of delivery for refrigerated products and within 48 hours of the day of delivery for non-refrigerated products. 

Expired Products
Expired products are subject to the manufacturers return policy; customer will only receive credit equal to credit granted by the manufacturer, less a 20% return processing fee.

CuraScript SD will arrange for pickup of all authorized products to be returned. CuraScript SD will charge a freight fee for this service, unless the return is the result of a CuraScript SD error.

Items Not Eligible for Return
1. Discontinued products or products deemed non-returnable by the manufacturer
2. Opened, marked or repackaged products
3. Controlled drugs
4. Special ordered products
5. Products received past 180 days from date of purchase
6. Any products not purchased from CuraScript SD

*CuraScript SD follows all federal and state regulations regarding returns and pedigree requirements.